I have been receiving a 2 month supply, at least every month, if not 2 shipments in Dec 2015. I called today to request a refund, and to cancel any future shipments and charges. I was told that I can cancel the future shipments, but I cannot get a refund. That only the original order can be returned for a refund. Not any orders after that.
I said that I’m sure that the BBC would probably welcome my call. He said, “oh, well if you are going to call the BBB, then let me put you through to a supervisor.
I spoke with the supervisor. I think that he said his name is Mr. GABE? He said the same thing as the first person. But, he agreed to a one time refund of the last package of a 2 month supply. He said that I don’t need an RMA, that that only applies to the initial order. I accepted the offer to return one pkg and the refund of the first payment for it, $30. (Monthly, I receive 2 bottles, if not 4 bottles, and my card is charged 2 payments of $30 for each of the 2 bottle supply.)
I read their FAQ regarding their return policy. It says that they guarantee each shipment, and that ANYONE PILLS SENT BY ORI (DBA LIPOZENE) MAY BE RETURNED FOR A REFUND!
THEIR ONLINE POLICY IS NOT WHAT I WAS TOLD BY THE SUPERVISOR! I’m totally disgusted with their customer service, and that they obviously are a fraud, to me, and will say anything to prevent you from getting any money back. What do I need to do to get my money back?
I WILL BE CALLING THE BBB!
Product or Service Mentioned: Lipozene Pills.
Reason of review: Order processing issue.