Call the bbb Or federal trade commission people. This company needs to be held to a higher standard because they are dealing with the public and health products.
The fact they keep stealing from people is obviously a huge issue. If all of you who had money taken are forthcoming, this should be easy to prove. It may take a litte effort on your part to get the copies and things needed to take to these companies that can help you get what is rightfully yours. Don't let them win, if they are not cooperative with any of you than there are probably thousands that just gave up.
Fight for what's yours cuz they are getting rich with all the money they are scamming and charging without authorization. Stand up and be heard!!